03
THE IMPORTANCE OF COMMUNICATION
"Communication is our company's lifeblood".
You will be able to learn the important business skills of "reporting, contacting, and consultation".
The three words "reporting, contacting, and consultation" are the most fundamental and important actions there are.
"It wasn't written, so I didn't implement it," and "It wasn't written, so I just did it the way I wanted to," are two excuses that mean absolutely nothing to the customer.
Instead, think, "It isn't written, so what should I do?" and seek confirmation without fail.
When you don't understand meaning of the method, or when it's difficult and not going well no matter what you do, consult without feeling embarrassed.
If you carry on without consulting anyone, you will not grow.
It may be a bit embarrassing to ask questions or seek consultation, but which is better: the you who carries on not understanding and not being able to do something, or the you who, as a result of gathering a bit of courage and asking or consulting, has become able to do something?
At Lampart, it's more "embarrassing to carry on without knowing", or to "make something without checking and run into a system bug", so "there is nothing embarrassing about asking or consulting for help in order to avoid bad results".
At Lampart, we have created "a culture in which everyone honors this way of thinking".
Because of this culture, we are a company where individuals can communicate easily with one another and continue to grow.
We receive work orders from our customers.
There's no problem if a project is advancing at a good pace, but it is never more necessary to stand forward and make a report than when progress is not good (or when there's bad news).
The evaluation of Lampart and all of the individuals who work here is based on "the degree of perfection of the systems" we deliver to our customers and "how they are assessed". It is for this reason that we are prompt to report "any trouble that comes up in a project". The speed with which we are able to solve the problem matters greatly.
By quickly and accurately reporting mistakes made by yourself and your team, it is possible to heighten the quality of the product we ultimately deliver to the customer, which raises the assessment of our company. This is then linked to an evaluation of you.
Therefore, we do not blame the individual who reports "bad news" or "problems"; instead, we as a team gratefully assess what was reported, which is then connected with the growth of the team and us all.
